Part I : General Terms of Use of the Website

1. The Company

The General Partnership Company under the trade name Santoriginal Tours, which has its registered offices in Santorini (Exo Gonia, 84700 GR) has created santoriginal.com website for customers who wish to perform their transactions electronically and benefit from the offers provided by the online transaction portal. We specialize in private tailor made expeditions. Reservations and bookings for our services can be made on our website or through our approved resellers & booking agents , online travel agencies. Should you encounter any problems, you can contact our customer care team.

2. Services

Santoriginal Tours provides an internet portal which offers tourist products and services. In particular:

• Sightseeing island tours in Santorini
• Private Shore excursions in Santorini
• Cruises around the island of Santorini
• Wine Tours and Culinary experiences
• Arrival and Departure Shuttle or Private Transportation
• Attraction Tickets

The purchase or booking of products or services through the website is possible subject to availability of the specific product or service.

3. Confirmation of bookings, delivery of confirmation

Upon booking through our website, you'll receive an email confirmation. Please bring this confirmation with you on the day of the tour, as this will act as proof of payment & reservation. Ensure you provide accurate information during booking and notify us of any discrepancies. Amendments may not be possible as your departure date approaches. The Lead traveller making the booking accepts these conditions on behalf of all members of their travel group and is responsible for payment due from the group in its entirety.

4. Method of payment

The website is using PayPal to process credit card payments, which helps you process payments fast and secure. It should be noted that most types of credit cards are accepted. The customer’s credit card details shall be used in this case to secure the booking.

5. Cancellations, changes

Modifications or cancellations to your booking must be made 48 hours prior to departure to qualify for a full refund. Regrettably, refunds can't be processed for cancellations made after this period, and a commission may apply for credit card refunds. However, if the cancellation is on our end, no commission is taken. Please note, refund requests are processed up to 4 weeks following the cancellation date.

6. Rejection of a booking

We reserve the right to reject orders for a booking made by a customer, if the latter has violated the terms of use of the website

7. Regulations concerning passports, visas, foreign currency, and health guidelines

Customers are required to adhere to Greek laws regarding passports, visa procurement, health protocols, and so forth. Customers can reach out for any necessary information.

8. Disclaimer

Santoriginal Tours makes all possible efforts to ensure the smooth operation of the website without guaranteeing the proper operation and suitability of the software or the products and services offered, or that it will function without interruption, or that it will be free of viruses or any other similar elements. The same applies to other information included on this website which is provided by third parties

The website features links to third-party websites, and the information presented can be subject to continuous changes. Santoriginal Tours and its associates reserve the right to alter the website at any point in time.

Santoriginal Tours bears no accountability and will not provide compensation for strikes, force majeure events, or any other incidents beyond its direct control. Additionally, it won't be held responsible for any additional costs, omissions, delays, route changes, or actions or omissions by any governmental authority.

10. Copyright, trademarks

Copyright and any other protected rights pertaining to this website are held by Santoriginal Tours. The content of this website is exclusively owned by Santoriginal Tours, including all its trademarks, logotypes and any graphic designs depicted on the website, or by third party.

It is prohibited to copy, distribute, transfer, alter, resell, create derivative works or mislead the public regarding the actual provider of the website content. Any reproduction, re-issue, uploading, announcement, diffusion or transmission and any other use of the content in any manner whatsoever and with any means whatsoever for commercial or other purposes is permitted only upon Santoriginal Tour's prior consent or upon agreement with any other holder of intellectual property rights.

Part II: Cancellation Policy

We kindly request a minimum notice period of 48 hours for cancellations in order to process a full 100% refund of your booking cost.

Unfortunately, if a cancellation is made after this stipulated time frame or you do not show for your tour at the agreed meeting point and time, we won't be able to offer a refund. 

However, we understand that travel plans can change unexpectedly, and we will always strive, to the best of our ability, to accommodate these changes and reschedule you onto a new trip departure, where there is availability and it is feasible to do so.

If unforseen events on the tour date prevent the program's completion (e.g., strikes), we will collaborate to find an alternative. Should no solution be mutually agreed upon, either we or you can cancel, receiving a full refund.

Regarding Shore Excursions, we have a specific policy in place. In the event that a particular port of call is cancelled for any reason, rest assured that a refund will be processed.